app.trial_extended

The app.trial_extended event is emitted when a trial of the partner app is extended. As a reminder, there is no option for a customer to extend a trial in the UI. If the partner would like to extend a trial for a customer, submit a request. Once this request is processed by the Talkdesk team, the partner will receive this event.

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Supported Regions and Base URLs

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Access and Registration

Authentication

Payload Types

AttributeDescription
installation_id
string
Unique identifier of your app's installation in the user's Talkdesk account
account_id
string
Unique identifier for the customer's Talkdesk account
expires_at
datetime
Expiration date and time for the trial subscription
app_version_id
string
Unique identifier of the partner app's version

Payload Example

{
    "id": "a16521d26f89418dab1402e68c5a4ba7",
    "created_at": "2017-08-18T10:29:52.000+00:00",
    "api_version": "1",
    "type": "app.trial_extended",
    "app_id": "8fcf7a3762d94f938e71b3a42618fd14",
    "app_version_id": "dd357179dc4a4f8a9c243638eb122f69",
    "data": {
      "installation_id": "4400ebd85fa04322abf5b64de93dc913",
      "account_id": "573491d5df012e3242001b52",
      "expires_at": "2017-08-18T10:29:52.000+00:00"
    },
    "_links": {
      "root": {
        "href": "https://api.talkdeskapp.com"
      },
      "self": {
        "href": "https://api.talkdeskapp.com/apps/8fcf7a3762d94f938e71b3a42618fd14/events/a16521d26f89418dab1402e68c5a4ba7"
      },
      "installation": {
        "href": "https://api.talkdeskapp.com/apps/8fcf7a3762d94f938e71b3a42618fd14/installations/4400ebd85fa04322abf5b64de93dc913"
      }
    }
  }

The links section contains:

AttributeDescription
selfURL to retrieve the event content
installationURL to retrieve installation data
rootURL to Talkdesk's API Gateway

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Troubleshooting

If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.