get https://api.talkdeskapp.com/guardian/calls/call-quality
Information on the users’ call quality from the previous 30 days
Scope
guardian-call-quality:read
Body Response - Schema
200 (list containing paginated calls quality)
| Parameter | Type | Description | Required |
|---|---|---|---|
| count | integer | The number of results in the current page. Example: 10 | no |
| page | integer | The current page. Example: 1 | no |
| per_page | integer | The number of results per page. Example: 10 | no |
| total | integer | The total number of results. Example: 10 | no |
| total_page | integer | The total number of pages. Example: 5 | no |
| _embedded | array[object] | "_embedded" subdivides into: 1 - "call_id" (string) 2 - "interaction_id" (string) 3 - "affected_call" (boolean) 4 - "jitter" (object) 4.1 - "avg" (number ) 4.2 - "max" (number ) 5 - "mos" (object) 5.1 - "avg" (number ) 5.2 - "max" (number ) 5.3 - "min" (number ) 6 - "rtt" (object) 6.1 - "avg" (number ) 6.2 - "max" (number ) 6.3 - "min" (number ) 7 - "packets_loss_percentage" (number) 8 - "timestamp" (string) - the timestamp of the call. Example: 2020-02-01T10:00:00.000Z 9 - "user_id" (string) - the user ID. Example: 669d7b6a54dd4e73b219e48a56109cc5 | no |
| _links | object | "_links" subdivides into: 1 - "first" (object) - the first page link. 1.1 - "href" (string) - the hypertext reference describing this link. Example: schema://host:port/log/sessions?page=1&per_page=10. Required. 2 - "last" (object) - the last page link. 2.1 - "href" (string) - the hypertext reference describing this link. Example: schema://host:port/log/sessions?page=1&per_page=10. Required. 3 - "next" (object) - the next page link. 3.1 - "href" (string) - the hypertext reference describing this link. Example: schema://host:port/log/sessions?page=1&per_page=10. Required. 4 - "prev" (object) - the previous page link. 4.1 - "href" (string) - the hypertext reference describing this link. Example: schema://host:port/log/sessions?page=1&per_page=10. Required. 5 - "self" (object) - the current page link. 5.1 - "href" (string) - the hypertext reference describing this link. Example: schema://host:port/log/sessions?page=1&per_page=10. Required. 6 - "show" (object) - the show link. 6.1 - "href" (string) - the hypertext reference describing this link. Example: schema://host:port/log/sessions?page=1&per_page=10. Required. | no |
Troubleshooting
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