Calls Report All Data Status
Overview
The Calls Report All Data Status report provides a raw log of calls, call metadata, and call recordings for voice interactions occurring in Talkdesk®.
More specifically, the Calls Report All Data Status report allows you to check all call data status and/or interactions, including valid/damaged calls, and agent email data by using the data status filter.
Usage
Specify the explore_calls_all_data_status type in the Explore API path: /data/reports/explore_calls_all_data_status/jobs
Report Example
{
"entries": [
{
"interaction_id": "1bfcaa8b625547fcb8b8ec5ca8070053",
"call_type": "outbound_missed",
"start_time": "2022-12-20 10:26:12",
"end_time": "2022-12-20 10:26:12",
"talkdesk_phone_number": "+17406392752",
"customer_phone_number": "+17753827775",
"talk_time": 0.0,
"record": null,
"hangup": "disconnected",
"in_business_hours?": "TRUE",
"callback_from_queue?": "FALSE",
"waiting_time": null,
"agent_speed_to_answer": null,
"holding_time": 0.0,
"rating": null,
"description": null,
"agent_name": "Alice Eve",
"phone_display_name": "",
"disposition_code": null,
"transfer?": "No",
"handling_agent": null,
"tags": "agents",
"ivr_options": "",
"csat_score": null,
"csat_survey_time": null,
"mood": "happy",
"mood_prompted": "Yes",
"team": null,
"rating_reason": null,
"agent_disconnected": null,
"email": "[email protected]",
"data_status": "Valid"
}
],
"total": 1
}
Data and Report Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago