User Status Report
The Reporting API has been replaced by the Explore API. Talkdesk strongly encourages the transition to the Explore API. You may still use the Reporting API, but please note:
- Talkdesk will only provide support (no SLA for bug fixing or outage recovery) until June 1, 2022.
- The Reporting API endpoint will stop responding to requests on December 1, 2022.
Overview
The User Status report provides a raw log of agent status changes occurring in Talkdesk®.
Usage
Specify user_status type in the Reporting API path: /reports/user_status/jobs
Field | Description |
|---|---|
user_id | Unique identifier of the user who underwent the status change |
user_name | Full name of the user who underwent the status change |
user_email | Email of the user who underwent the status change |
status_label | Label assigned to the status |
status_start_at | Start datetime of this status session |
status_end_at | End datetime of this status session |
status_time | Total duration of the time spent in this status by the user (in seconds) |
is_user_active | Whether the user is active in Talkdesk |
team_id | The team the agent was on when the status change occurred ( |
team_name | The team the agent was on when the status change occurred ( |
{
"total": 2,
"type": "user_status",
"version": "v1",
"entries": [
{
"user_name": "Robert Sur",
"user_email": "[email protected]",
"user_id": "13da-3ccd-3423",
"status_label": "Away",
"status_start_at": "2016-01-29 10:30:00",
"status_end_at": "2016-01-29 10:30:14",
"status_time": 14,
"is_user_active": true,
"team_id": "69bd4bed944f4de99cb79736f2ca15b1"
"team_name": "Admin"
},
{
"user_name": "Robert Sur",
"user_email": "[email protected]",
"user_id": "13da-3ccd-3423",
"status_label": "On A Call",
"status_start_at": "2016-01-29 10:30:15",
"status_end_at": "2016-01-29 10:31:15",
"status_time": 60,
"is_user_active": false,
"team_id": "69bd4bed944f4de99cb79736f2ca15b1"
"team_name": "Admin"
}
]
}
User Status Data Availability
User status data from as far back as 2016 is available in this report type.
Updated 5 months ago