Data and Report Availability

The Advanced Dialer platform is architected for high-concurrency and immediate data consistency. This guide outlines the expected availability and synchronization timing for various data types across the system.

Real-Time Synchronization

The platform utilizes a real-time event bus to ensure that updates in one module are immediately reflected across all Dialer applications.

👥 Agent Data

Availability: Immediate

• Scope: Agent profiles, permissions, and skill assignments.
• Behavior: Changes made via the API or Management Portal are reflected across all Advanced Dialer applications instantly. There is no manual "sync" or "refresh" period required for agents to see updated permissions or for the dialer to recognize new skill levels.

📊 Campaign Data

Availability: Real-Time Operations

• Scope: Campaign settings, List metadata, and Record status.
• Behavior: Campaign and list information is updated in real-time during dialing operations. Performance metrics (e.g., call success rates) and specific call results are available for retrieval via API immediately after a call is completed.

👤 Customer Data

Availability: Instant Searchability

• Scope: Customer records and CRM property updates.
• Behavior: Customer records become available for retrieval immediately upon insertion or update. Our search indices are updated in real-time, allowing new records to be found via the /search or /searchentities endpoints without delay.

📜 Interaction History

Availability: Immediate Logging

• Scope: Call logs, emails, and notes.
• Behavior: Customer interaction history is logged the moment the event occurs. This data is available for retrieval via the /{prefix}/{id}/history endpoint immediately after the activity is recorded.

Summary of Availability

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System Performance

While data is available immediately, high-volume batch imports (e.g., 100k+ customer records) may experience a slight delay in search indexing, depending on the current system load.