API Integration Patterns

This guide outlines the common architectural patterns and security standards used when integrating with the Advanced Dialer ecosystem.

Webhook Events

For real-time integration, several APIs support webhook notifications to push updates to your external applications.

Telephony Event Example

{
  "eventType": "CallConnected",
  "telephonyToken": "tel_abc123def456",
  "callId": "call_unique_12345",
  "timestamp": "2024-03-20T14:30:00Z",
  "data": {
    "direction": "outbound",
    "customerNumber": "+1-555-123-4567"
  }
}

Batch Operations

Most APIs support batch operations for efficiency and performance when handling large volumes of data.

Operation Type	Endpoint
Batch Customer Creation	`POST /Advanced Dialer/api/Customer/insertupdate`
Batch Queue Updates	`PATCH /Advanced Dialer/api/queue/update`
Batch Agent Permissions	`PUT /Advanced Dialer/api/usermanagement/v2/agent/{agentId}/permissions/applications`

Security and Compliance

API Security Features

OAuth 2.0: Required authentication for all telephony and CTI operations.
API Key Authentication: Used for data-level operations (Customers, Campaigns, Teams).
Role-Based Access Control (RBAC): Permissions are strictly enforced based on the agent or application role.
Data Masking: Field-level masking is available for sensitive information.
Audit Logging: Comprehensive logging of all API interactions for security reviews.

Compliance Features

DNC Management: Integrated Do Not Call list management for regulatory compliance.
GDPR Compliance: Built-in tools for data handling and right-to-be-forgotten requests.
Consent Management: Automated workflows for call recording consent.
Data Retention: Configurable policies for historical data storage.
PCI-DSS: Certified infrastructure for handling secure transactions.