Appointment Scheduler Report API

Overview

The Appointment Scheduler Report API provides a list of appointment records across different channels for the Industries Financial Services.

Usage

Specify industries_appointment_scheduler_report as report type in the Explore API request path: /data/reports/industries_appointment_scheduler_report/jobs.

Report Example

{
  "entries": [
    {
        "date-time": "2025-10-22 13:20:05",
        "appt_date-time": "2025-10-23 02:30:00",
        "interaction_id": "bcdc40ea00b54bbbba57f809e0b5a755",
        "external_id": "0001328560",
        "agent_type": "agent",
        "agent_id": "681d683ef719d05228d67c2f",
        "agent_name": "Jone",
        "interaction_direction": "OUTBOUND",
        "interaction_type": "SMS",
        "specialist": "[email protected]",
        "topic": "test outlook",
        "status": "Booked",
        "notes": "create appointment",
        "reschedule_count": 0,
        "duration": 30
    },
    {
        "date-time": "2025-10-22 12:04:51",
        "appt_date-time": "2025-10-30 10:00:00",
        "interaction_id": "0e42196e0dd34c6aa23402efa3ac2629",
        "external_id": "0001328560",
        "agent_type": "agent",
        "agent_id": "681d683ef719d05228d67c2f",
        "agent_name": "Jone",
        "interaction_direction": "OUTBOUND",
        "interaction_type": "SMS",
        "specialist": "[email protected]",
        "topic": "test outlook",
        "status": "Cancelled",
        "notes": "cancel appointment",
        "reschedule_count": 0,
        "duration": 30
    }
  ],
  "total": 2
}

📘
Patient Omni-channel Interactions Report metrics

👍
Data and Report Availability
The data becomes available as soon as the survey is sent, or a survey response event is generated and is available on the Talkdesk database. So, when the report is created, the customer can see the fresh data in the Patient Omni-channel Interactions report right away.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form .