A Connections Flow is a new type of flow that works with integrations, particularly custom-built ones using Connections. It extends Connections' capabilities, such as enabling Agent Sync in Integrations.
Within the Connections Flows app (accessible from Talkdesk Builder™ > Connections Flows), you can create, edit, and view existing Connections Flows (Figure 1). The Connections Flows app also provides information about the flows, including version status.
A Component represents a step within a flow. Each component defines a specific action, collectively determining the flow's functionality.
A Trigger is a flow node that determines the event that initiates a specific Connections Flow.
- Connections Flows is available in EA upon request. If you believe it aligns with your use case, please contact your CSM.
- To use Connections Flows, you must have already created the integrations using Connections, along with the Actions intended to be triggered within your flow.
- Connections Flows has no specific time limit. However, it is imperative to avoid constructing flows that result in deadlocks or infinite loops. If a flow has been running for more than a day, Talkdesk may cancel it to ensure system functioning.
- Connections Flows support only one trigger, which runs your flow every day at 5:00 AM UTC.
If you have questions or technical issues, please open a ticket using this form.
Updated 4 months ago