Voice Biometrics Opt-In API

Overview

The Voice Biometrics Opt-In API, a Talkdesk Identity™ solution, allows you to programmatically set a caller’s consent to proceed with the enrollment in voice biometrics, as well as to verify if the consent has been given. It gives you programmatic control over the voice biometrics enrollment process.

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Use Case

As a real-life example, consider the scenario where a company has been engaging with their customers to request consent for them to enroll in voice biometrics. Using the Voice Biometrics Opt-In API, these consents can be set without the need to previously escalate the call to a live agent.

On the other hand, you can use the Voice Biometrics Opt-Out API to opt-out enrolled users by deleting their voice profile.

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Access and Registration

Authentication

Usage

• Setting the consent status for a contact enrolling in voice biometrics.

• Getting the consent status for a contact enrolling in voice biometrics.

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Supported Regions and Base URLs

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API Availability

The Voice Biometrics Opt-In API has been in General Availability since February 2022.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.