Interaction Announcement API

Overview

The Interaction Announcement API allows playing an audio file on an ongoing call by using the interaction ID. This announcement will be heard on the agent and on the contact person's side.

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Access and Registration

Authentication

Usage

Requesting an announcement - playing an announcement in an interaction. Examples:

• Having an audio file playing a beep every X seconds until the call ends, reminding the contact person that the call is being recorded.
• Playing an audio file at the beginning of an outbound call.
• Playing terms and conditions during a call.
• Etc.

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API Availability

The Interaction Announcement API has been in Early Access (EA) since August 2020.
To enter the EA program, contact a Customer Success Manager.

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Supported Regions and Base URLs

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.