Inspecting Previous Report Jobs
The Reporting API has been replaced by the Explore API. Talkdesk strongly encourages the transition to the Explore API. You may still use the Reporting API, but please note:
- Talkdesk will only provide support (no SLA for bug fixing or outage recovery) until June 1, 2022.
- The Reporting API endpoint will stop responding to requests on December 1, 2022.
Make a GET
request to /reports/<report_type>/jobs
It is possible to inspect the recent history of report generation jobs by using the list jobs
endpoint.
Optionally, pagination can be specified using page
and per_page
as query parameters.
Sample Request
curl https://api.talkdeskapp.com/reports/calls/jobs?per_page=3 \
-H 'Authorization: Bearer {ACESS_TOKEN}' \
-X GET
Sample Response
If the request is successful, you will receive a 200
response with this paginated list of recent report jobs.
{
"_embedded":
"jobs": [
{
"id": "57a07d18108e4282ae0000d6",
"status": "canceled",
"timespan": {
"from": "2010-01-01 22:13:12 UTC",
"to": "2016-05-01 22:13:12 UTC"
},
"_links": {
"self": {
"href": "https://api.talkdeskdev.com/reports/calls/jobs/57a07d18108e4282ae0000d6"
},
"files": {
"href": "https://api.talkdeskdev.com/reports/calls/files/57a07d18108e4282ae0000d6"
}
}
},
{
"id": "57a07c5a108e4248c30000bd",
"status": "canceled",
"timespan": {
"from": "2010-01-01 22:13:12 UTC",
"to": "2016-05-01 22:13:12 UTC"
},
"_links": {
"self": {
"href": "https://api.talkdeskdev.com/reports/calls/jobs/57a07c5a108e4248c30000bd"
},
"files": {
"href": "https://api.talkdeskdev.com/reports/calls/files/57a07c5a108e4248c30000bd"
}
}
},
{
"id": "57a4d60ed3188a8bbc0004a2",
"status": "canceled",
"timespan": {
"from": "2010-04-29 00:00:00 UTC",
"to": "2016-07-29 00:00:00 UTC"
},
"_links": {
"self": {
"href": "https://api.talkdeskdev.com/reports/calls/jobs/57a4d60ed3188a8bbc0004a2"
},
"files": {
"href": "https://api.talkdeskdev.com/reports/calls/files/57a4d60ed3188a8bbc0004a2"
}
}
}
]
},
"total": 41,
"page": 1,
"per_page": 3,
"_links": {
"self": {
"href": "https://api.talkdeskdev.com/reports/calls/jobs?page=1&per_page=3"
},
"page": {
"templated": true,
"href": "https://api.talkdeskdev.com/reports/calls/jobs{?page,per_page}"
},
"next": {
"href": "https://api.talkdeskdev.com/reports/calls/jobs?page=2&per_page=3"
}
}
}
Job Retention Policy
Report jobs will be available in Talkdesk for one month.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated about 2 months ago