Feedback Report

{
    "entries": [
        {
            "date": "2021-07-20 14:22:41",
            "csat_question": "How satisfied are you with your recent experience with Talkdesk from 1 (very unsatisfied) to 5 (very satisfied)? To opt out of messages, reply STOP.",
            "csat_score": "1",
            "open_text_question": "Please tell us more about your experience.",
            "open_text_response": "collection of postman",
            "respondent_phone_number": "+14086345795",
            "interaction_id": "b8340ff015ba4289bfceb6e2d1b049b7",
            "agent_name": "Ani Ghazaryan",
            "talkdesk_phone_number": "+19178095094",
            "channel": "SMS"
        },
        {
            "date": "2021-07-20 12:59:56",
            "csat_question": "We'd like to know more about your experience with Talkdesk. From 1-5, how would you rate your experience? 1 being bad and 5 being good. For example: Say 5.",
            "csat_score": "1",
            "open_text_question": "Thank you. Is there anything else you would like to add?",
            "open_text_response": "The agent was not experienced enough to handle my issue",
            "respondent_phone_number": "+14153479433",
            "interaction_id": "b3f40adbaf994fc18acc685189a87e0b",
            "agent_name": "Hovhannes Nurijanyan",
            "talkdesk_phone_number": null,
            "channel": "IVR"
        }
    ],
    "total": 2
}