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Downloading a Report File

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❗️

The Reporting API has been replaced by the Explore API. Talkdesk strongly encourages the transition to the Explore API. You may still use the Reporting API, but please note:

  • Talkdesk will only provide support (no SLA for bug fixing or outage recovery) until June 1, 2022.
  • The Reporting API endpoint will stop responding to requests on December 1, 2022.

Request

Make a GETrequest to /reports/<report_type>/files/{id}

A generated report can be downloaded several times after generation by using its canonical URL.

This creates a signed URL on Amazon S3 which can be used to download the file. The URL will only be valid for a short period of time, so if there’s a need to re-download a report, you must make a new request to this endpoint.

📘

Report Resource URL

The URL of the report can be retrieved by using the response of the initial job request call.

Sample Response

  • A 302 redirect response to an Amazon S3 link is returned.
  • If the HTTP client automatically follows redirects, the report will start downloading. Otherwise, issue aGET request to the signed Amazon S3 URL specified in the location HTTP header to download. 
{
  "total": 2,
  "type": "calls",
  "version": "v1",
  "entries": [
    {   
      "call_id": "1298adc-34ddad-432525-da3fd",
      "callsid": "CA8699f82076ebfe864da32e681aefd1ba",
      "type": "inbound",
      "start_at": "2016-01-29 10:22:02",
      "end_at": "2016-01-29 10:22:14",
      "talkdesk_phone_number": "+18443265295",
      "talkdesk_phone_display_name": "support",
      "contact_phone_number": "+17207081229",
      "user_id": "asdf1492daf3xa32423",
      "user_name":"Alice Eve",
      "user_email": "[email protected]",
      "total_time": 12,
      "talk_time": 10,
      "wait_time": 2,
      "hold_time": 0,
      "agent_speed_to_answer_time": 2,
      "disposition_code": "Not Interested",
      "notes": "They were not interested",
      "agent_voice_rating": 2,
      "ring_groups": "Product Support",
      "ivr_options": "1,2,1",
      "is_in_business_hours": true,
      "is_callback_from_queue": null,
      "is_transfer": true,
      "is_external": false,
      "handling_user_name": "Mark Jones",
      "handling_user_id": "asdf1492daf3xa32424",
      "handling_user_email": "[email protected]",
      "recording_url": "/recordings/cads13d23123asdfa413"
    },
    {   
      "call_id": "1298adc-34ddad-432525-da3fd343",
      "callsid": "CA8699f82076ebfe864da32e681aefd1bc",
      "type": "abandoned",
      "start_at": "2016-01-29 10:22:02",
      "end_at": "2016-01-29 10:22:04",
      "talkdesk_phone_number": "+18443265295",
      "talkdesk_phone_display_name": "support",
      "contact_phone_number": "+17207081229",
      "user_id": null,
      "user_name": null,
      "user_email": null,
      "total_time": 2,
      "talk_time": 0,
      "wait_time": 2,
      "hold_time": 0,
      "agent_speed_to_answer_time": 0,
      "disposition_code": null,
      "notes": null,
      "agent_voice_rating": null,
      "ring_groups": "Product Support",
      "ivr_options": "-1",
      "is_in_business_hours": true,
      "is_callback_from_queue": null,
      "is_transfer": false,
      "is_external": false,
      "handling_user_name": null,
      "handling_user_id": null,
      "handling_user_email": null,
      "recording_url": "/recordings/cads13d23123asdfa413a"
    }
    ]
}

🚧

Report Retention Policy

Reports will be available in Talkdesk for 90 days.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.

Updated about 1 year ago