put https://api.talkdeskapp.com/fallback-experience/settings
Scope
continuity-settings:write
Body Response - Example
{
"forward": {
"+123123456789": "+987987654321",
"default": "+456456123789"
},
"message": {
"downtime_message": "Please try again later",
"language": "en-US"
}
}
Body Schema - Response
200 OK (outage answering machine settings)
| Parameter | Type | Description | Required |
|---|---|---|---|
| forward | object | n/a | no |
| message | object | n/a | no |
400 (bad request), 403 (forbidden), 500 (internal error)
| Parameter | Type | Description | Required |
|---|---|---|---|
| code | string | n/a | yes |
| message | string | n/a | yes |
| description | string | n/a | no |
| fields | array[object] | "fields" subdivides into: "name" (string) "description" (string) | yes (name and description) |
API Availability
The Fallback Experience API is only available for customers enrolled in Talkdesk's Early Access (EA) program.
To enter the EA program, contact a Customer Success Manager.The Fallback Experience API has been in GA since March 2022.
Troubleshooting
If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.