post https://api.talkdeskapp.com/live-subscriptions
You can get real-time data, via HTTP SSE notifications, available in Talkdesk Live (real-time live monitoring dashboard of a Talkdesk account activity).
The Live dashboard metrics is available here.
Available Queries
You can check the Live API available queries using this endpoint.
Scope
live-subscriptions:write
Request Body - Example
{
"queries": [
{
"id": "7b8deafb74bf490288220fd3543b76af",
"metadata": {
"name": "arrived_contacts"
},
"params": {},
"filters": {
"ring_groups": [
"agents"
],
"range": {
"type": "interval",
"interval": 86400
}
}
}
]
}
- The response provides the representation of the newly created subscription with the description of its queries.
- The relation
streamprovides the URL for an HTTP SSE client to connect, including the token of a subscription stream resource.
Body Response - Schema
200 (subscription information)
| Parameter | Type | Description | Required |
|---|---|---|---|
| id | string | the subscription unique identifier | yes |
| _links | object | "_links" subdivides into: 1 - "stream" (object) 1.1 - "href" (string) 2 - "self" (object) 2.1 - "href" (string) | no |
| entries | object | List of subscribed entries. "entries" subdivides into: 1 - "params" (object) - set of parameters for the queries. Each one may have a default value and, if applicable, a hard limit. If a parameter does not have a default, then it is mandatory. 2 - "metadata" (object) - metadata related with the use of the query on the client side. 3 - "query_id" (string) - query unique identifier. 4 - "id" (string) - subscription query unique identifier. Required. 5 - "filters" (object) - set of filters for the query. 6 - "_links" (object) 6.1 - "stream" (object) 6.1.1 - "href" (string) 6.2 - "stream" (object) 6.2.1 - "href" (string) | no |
400 (bad request), 401 (unauthorized), 403 (forbidden), 404 (not found), 415 (unsupported media type), 422 (unprocessable entity)
| Parameter | Type | Description | Required |
|---|---|---|---|
| code | string | n/a | yes |
| message | string | n/a | yes |
| description | string | n/a | no |
| fields | array[object] | "fields" subdivides into: "name" (string) "description" (string) | yes (name and description) |
Troubleshooting
If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.
Body Request Parameters
The body of the request consists of a parameter called
queries, an array of objects that subdivides intoid,metadata,paramsandfilters.