patch https://api.talkdeskapp.com/users//presence/occupancy
Scope
presence-occupancy:write
Request Body (Required)
[
{
"op": "add",
"path": "interactions/-",
"value": [
{
"id": "some_busy_state",
"channel_name": "custom_busy",
"cost": 100
}
]
},
{
"op": "test",
"path": "/interactions/0/id",
"value": "d290f1ee-6c54-4b01-90e6-d701748f0851"
},
{
"op": "remove",
"path": "/interactions/0"
}
]
Body Response - Schema
400 (bad request), 403 (forbidden access), 404 (user not found), 422 (unprocessable entity)
| Parameter | Type | Description | Required |
|---|---|---|---|
| code | string | n/a | yes |
| message | string | n/a | yes |
| description | string | n/a | no |
| fields | array[object] | "fields" subdivides into: "name" (string) "description" (string) | yes (name and description) |
API Availability
The Presence API is only available for customers enrolled in Talkdesk's Early Access (EA) program.
To enter the EA program, contact a Customer Success Manager.
Troubleshooting
If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.