Get call quality metrics

get

https://api.talkdeskapp.com/guardian/calls/call-quality

Returns a paginated list of historical call quality metrics, including jitter, round-trip time (RTT), MOS scores, and packet loss percentages per call.

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Scope

guardian-call-quality:read

Query Params

filter

string

length ≤ 1600

Allows filtering by using comparison and logical operators.

To search parts of a string within a field of type string then the contains operator should be used.

The syntax is the following: contains(field, 'value')

Logical operators are and and or.

When using multiple ANDs and ORs, you should use parentheses to explicitly define the logical operators evaluation order.

(note: this is recommended because the usual precedence rules aren't supported due to an implementation detail).

Examples:

(contains(user_id, 'agent1') or contains(user_id, 'agent2')) and active eq true

contains(user_id, 'agent1')

More information here

order_by

string

length ≤ 300

Defaults to call_id:asc

Sorts by the indicated field in the specified direction, ascending or descending.
The expression format may contain the suffix asc or desc separated from the property name with a colon in between.

Examples:

timestamp:desc

More information here

page

int32

1 to 2147483647

Defaults to 1

Number of the requested page

per_page

int32

1 to 250

Defaults to 10

Max number of the items in a page

Headers

string

enum

Defaults to application/json

Generated from available response content types

Allowed:

Responses

Scope

200List containing paginated calls quality

400Bad Request

401Unauthorized

403Forbidden

406Not Acceptable

500Internal Server Error