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Updating a case

patch
https://api.talkdeskapp.com/cm/core/va/cases/

Updating a case.

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Scope

cases-public:write

Path Params
string
required
length ≥ 0

Case id, the unique numeric identifiers given to each case. Pass in the id of the case you want to update.

Body Params

The case to be updated.

string
length between 0 and 255

Case Id of parent case.

string
length between 0 and 150

Case subject.

string
length between 0 and 2000

Case description.

string
length between 0 and 255

Assignee id.

string
enum
length between 0 and 255

Case priority.

Allowed:
string
enum
length between 0 and 255

Case type.

Allowed:
string
enum
length between 0 and 255

Case status.

Allowed:
string
length between 0 and 2000

The resolution, required when solving a case.

custom_fields
object

Fields added by agents.

notes
array of objects

Case notes.

notes
string
length between 0 and 255

Group id.

Headers
string
required
length ≥ 1

Authorization header containing the JWT generated by API Gateway.

Responses

Updated 2 months ago

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OAuth2
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application/json

Updated 2 months ago