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Collect feedback data

post
https://api.talkdeskapp.com/cfm/flows/external/results

Use this endpoint to submit feedback survey data for a conversation; it currently supports Digital Connect and is intended for survey-completion flows.

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Scope

cfm-public:write

Body Params

Collect feedback survey data.

string
length between 1 and 100

talkdesk conversation id

string
length between 1 and 256

currently, only the Digital Connect channel is supported, no need to set it when calling api to end the survey

string
length between 1 and 256

general name of the feedback survey, no need to set it when calling api to end the survey

string
length between 1 and 2048

feedback survey question by the system, no need to set it when calling api to end the survey

string
length between 1 and 2048

user answer, no need to set it when calling api to end the survey

string
length between 1 and 256

currently contains 3 question types CSAT/NPS/OPEN_TEXT, no need to set it when calling api to end the survey

boolean

csat is kpi need to set true, nps is kpi need to set true, no need to set it when calling api to end the survey

boolean

survey finish need to be set to true, if the survey is not finished, there's no need to set it.

Headers
string
required
length ≥ 1

Authorization header containing the JWT generated by API Gateway

Responses
200

collect feedback data succeeded

Updated about 1 month ago

Language
Credentials
OAuth2
Missing 1 required scope
URL
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Response
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application/json

Updated about 1 month ago