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Agent status sync for Epic

post
https://api.talkdeskapp.com/healthcare/epic/agent-status-sync

EPIC request to sync agent status changes

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Scope

hls-epic-agent-status-sync:write

Body Params
EpicAgentIDs
array of objects
required

The EPIC user IDs which will be used by talkdesk to map the agents

EpicAgentIDs*
string
enum
required

What action should happen for this agent? Allowed values are RESERVE and RELEASE

Allowed:
string
length between 1 and 2147483647

The agent id on talkdesk. Note that this field will be discarded by TALKDESK

string

The extension for the phone that is associated with the workstation the agent is using. Note that this field will be discarded by TALKDESK

Responses
204

Successful operation

Updated 3 months ago

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OAuth2
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Response
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application/json

Updated 3 months ago

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