Get Fallback Experience Configuration

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Supported Regions and Base URLs

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Access and Registration

Authentication

Scope

continuity-settings:read

Body Schema - Response

200 OK

ParameterTypeDescriptionRequired
forwardobjectn/ano
messageobjectn/ano

403 (forbidden), 500 (internal error)

ParameterTypeDescriptionRequired
codestringn/ayes
messagestringn/ayes
descriptionstringn/ano
fieldsarray[object]"fields" subdivides into:

"name" (string)

"description" (string)
yes (name and description)

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API Availability

The Fallback Experience API is only available for customers enrolled in Talkdesk's Early Access (EA) program.
To enter the EA program, contact a Customer Success Manager.

The Fallback Experience API has been in GA since March 2022.

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Troubleshooting

If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.

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