put https://api.talkdeskapp.com/fallback-experience
Configure continuity settings for new inbound Twilio calls. The call is routed to the outage answering machine if it has this setting enabled.
Scope
continuity-settings-activation:write
Body Schema - Response
400 (bad request), 401 (unauthorized), 403 (forbidden)
| Parameter | Type | Description | Required |
|---|---|---|---|
| code | string | n/a | yes |
| message | string | n/a | yes |
| description | string | n/a | no |
| fields | array[object] | "fields" subdivides into: "name" (string) "description" (string) | yes (name and description) |
API Availability
The Fallback Experience API is only available for customers enrolled in Talkdesk's Early Access (EA) program.
To enter the EA program, contact a Customer Success Manager.The Fallback Experience API has been in GA since March 2022.
Troubleshooting
If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.