---
updatedAt: 2026-06-08T16:06:53.000Z
---

Fetch the complete documentation index at: https://docs.talkdesk.com/llms.txt. Use this file to discover all available pages before exploring further. Append .md to any documentation page URL to get its markdown version.

# Recordings API

## Overview

The Recordings API allows recording conversations automatically.

> 📘 Use Case
>
> As a real life example, consider the scenario where a company wants to download the mp3 files of an interaction/call. Using the Recordings API, the company can have access to them.

> 👍
>
> [Access and Registration](https://docs.talkdesk.com/docs/api-access#accessing-the-talkdesk-apis)
>
> [Authentication](https://docs.talkdesk.com/docs/authentication)

## Usage

The Recordings API automatically records conversations if recording or voicemails are enabled for an account or number.

* [List of recordings for a call](https://docs.talkdesk.com/reference/calls-call-id-recordings-get).
* [Recording details](https://docs.talkdesk.com/reference/recordings-id-get).
* [Redirect to the recording file](https://docs.talkdesk.com/reference/recordings-id-media-get).

<br />

> 🚧
>
> Each conversation may generate multiple recordings. To retrieve and store the recording files that matter, Talkdesk® recommends sorting or filtering the files by duration.

> 📘 Dual Channel Format
>
> Recordings for calls placed after April 18, 2017 are in provided dual channel format, by default. However, customers can choose to disable this feature within their Talkdesk account.<br />All recordings are in mp3 format.

> ❗️
>
> The Recordings API has been in GA since June 2021.

> 📘
>
> [Supported Regions and Base URLs](https://docs.talkdesk.com/docs/how-to-guarantee-your-app-works-in-all-regions)

## Troubleshooting

If you have questions or technical issues, please open a ticket using [this form](https://support.talkdesk.com/hc/en-us/requests/new).